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FRONT MATTER
| i |
| PART ONE Six Sigma Overview |
SIX SIGMA IN THE NEW ERA OF QUALITY MANAGEMENT
TONY BENDELL | 3 |
USING STATISTICAL SOFTWARE TO ACCELERATE SIX SIGMA
JENNIFER ATLAS | 16 |
| PART TWO Strategies and Models |
ORGANISATIONAL EXCELLENCE STRATEGIES AND KEY PERFORMANCE RESULTS
LOUISE BOUTLER | 29 |
A ROAD MAP TO GOOD MANUFACTURING PRACTICE
JIMMY SF CHAN, YOLANDA YM CHOW and WILLIAM CF CHEUNG | 38 |
STRATEGIC REVITALIZATION OF STUDENT COUNSELING THROUGH SIX SIGMA
REGGIE KWAN, JIMMY CHAN, ANDREW K. LUI and PHILIP TSANG | 51 |
| PART THREE SMEs |
A SIX SIGMA IMPLEMENTATION PLAN FOR SMEs
ERIC T. T. WONG and LEONARD T. S. FOK | 65 |
INTEGRATED MANAGEMENT SYSTEM FACILITATES QUALITY IMPROVEMENT IN SMALL AND MEDIUM SIZED ENTERPRISES
WILLIAM CF CHEUNG, JIMMY SF CHAN and YOLANDA YM CHOW | 80 |
STRATEGIC IMPLEMENTATION OF SIX SIGMA THROUGH READINESS ASSESSMENT IN CHINESE ENTERPRISE: CASE STUDIES
C. O. CHAN and HONGYI SUN | 91 |
| PART FOUR Supply Chain |
A SELF-ASSESSMENT MODEL ON SUPPLY CHAIN MANAGEMENT: ANALYTIC HIERARCHY PROCESS (AHP) APPROACH
JENDY P F LEUNG and KWAI-SANG CHIN | 103 |
A SIX SIGMA BASED BENCHMARKING FRAMEWORK FOR MAINTENANCE LOGISTICS PROVIDER
K. L. CHOY, VINCENT W. S. YEUNG, ERIC T. T. WONG and HARRY K. H. CHOW | 113 |
ORGANIZATIONAL LEARNING THROUGH INTERNATIONAL SUB-CONTRACTING PRODUCTION WITH MULTINATIONAL INTEGRATORS
XIANGDONG CHEN and K. S. CHIN | 125 |
| PART FIVE Software Quality |
QUALITY MANAGEMENT IN SOFTWARE ENGINEERING
OLIVER TAT-SHEUNG AU | 143 |
APPLYING SIX SIGMA TO SOFTWARE QUALITY MANAGEMENT
WANBIN WANG and PETER W. TSE | 161 |
SOFTWARE MAINTENANCE QUALITY MANAGEMENT POLICY MODEL
CHI-CHUNG LEUNG and SIU-LEUNG CHUNG | 166 |
| PART SIX Performance Evaluation and Maintenance |
DAMAGE MECHANICS AND FRACTURE MECHANICS IN MAINTENANCE ENGINEERING
C. Y. TANG, C. P. TSUI, K. C. CHAN and E. W. M. Lee | 179 |
AN INNOVATIVE AVIATION CUSTOMER-SUPPLIER RELATIONSHIP MODEL
ERIC T. T. WONG, K. S. FUNG, JOEL LEE and LESLIE KERR | 194 |
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